Testimonials

I am the Chairman of the residents committee of Hill Hall at Theydon Mount, Epping, Essex. Our development consists of 8 apartments in an Elizabethan Mansion with 8 houses in the old Stables Courtyard and 4 Cottages in the grounds of approximately 29 acres with outbuildings, ponds and tennis courts etc. The whole property is ultimately owned by English Heritage ( the tenants have 999 year leases) and is National Monument and Grade 1 listed. I have been involved in the residents committee since the property was developed approximately 10 years ago .After many years of problems dealing with our Managing Agents we decided a year ago to go down the route of a Right to Manage Company. It was the best decision that we have made and we are very fortunate in having found Vision Property & Estate Management. The Vision team is tireless in dealing with us and the problems that they have inherited. I cannot recommend the company highly enough.

Choosing Vision Property & Estate management is the best decision we have made to run our building. From the date of takeover they have listened to our concerns and have provided a hands-on service. We are delighted with the service they have provided offering us lower service charges, transparency and better maintenance. When I call with a query I actually get to speak to the appointed block manager so refreshing. The best decision we ever made.

As a freeholder we are pleased with the service we have received from Vision Property & Estate Management. They offer a professional service, their staff are focused responding to queries and enquires quickly and efficiently. I have spoken to many staff members and all seem to have the same approach, good customer care is often lacking but with Vision Property & Estate Management you feel reassured that your interests are theirs too!

From the initial telephone call and meeting to understand the service that Jackie could offer us, she has made the leaseholders' lives much easier and taken over the burden of managing a property. Jackie has built relationships with each of the leaseholders to become a trusted single point of contact for all and this trust is maintained through her quick management of enquiries, queries, complaints and requests. By appearing calm and reasonable at all times, Jackie is able to diffuse potentially difficult situations associated with non-payment of ground rent or leaking ceilings and provide a resolution to satisfy all parties.

The first thing I noticed immediately upon hiring Vision to manage the block is their unbelievably good communication skills. Never have a I come across a management company that goes out of its way to create a dialogue between themselves, leaseholders and residents - making everyone feel they have a voice in the process. I am a self- confessed control freak so it's hard to let go of things, but Vision has been on top of everything in a very proactive way, especially when it came to the handover. They turned what could have been a very painful process into something that was painless, and even enjoyable. Six months in to the relationship, and I have absolutely no regrets about our decision to appoint them.

Vision RTM was recommended to me by a friend, after experiencing incredibly bad management from our current managing agents. They have been nothing but helpful, resourceful and efficient. I really liked the way all information was communicated appropriately through frequent emails and by post. We had a designated contact (Jackie) who kept us updated at all times throughout the process and we were informed all the way throughout. I felt that I could approach her at any time and received answers in a timely manner with plenty of information. The whole process was lengthy, but well worth it! It now means that we are in charge of managing out block and we have a greater say in the services we want to pay for and receive. Overall, Vision RTM have been very helpful and more importantly value for money. I felt that I was listening to and was given all the information to make an informed decision during the process. I can not but highly recommend their services, who are of outstanding quality and customer care.